At Everglow Bead Ltd (“we,” “our,” “us”), we are committed to delivering handcrafted and culturally significant beaded products safely and efficiently. This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered, including timelines for custom and standard items.

1. Shipping Coverage

  • We deliver across Nigeria
  • International shipping may be available upon request; additional charges and delivery times apply
  • Shipping options and costs are clearly displayed at checkout

2. Delivery Timelines

  • Standard Orders: Typically delivered within 5–7 business days within Nigeria
  • Custom Orders: Handcrafted and personalized products may require 10–21 business days, depending on complexity and artisan availability
  • Delivery timelines are estimates and may vary due to unforeseen circumstances

3. Processing Time

  • Orders are processed once payment is confirmed
  • Custom order production begins immediately after confirmation of specifications
  • Production and dispatch times are communicated at order placement

4. Shipping Charges

  • Shipping fees are calculated at checkout and based on destination and package weight
  • Custom order fees may include additional handling costs for artisanal production
  • Any applicable taxes, duties, or customs charges for international shipments are the customer’s responsibility

5. Possible Delays

  • Handcrafted production may occasionally extend delivery timelines
  • Weather conditions, holidays, and logistics disruptions may also affect delivery
  • Customers will be notified of any significant delays

6. Order Tracking

  • Tracking information is provided for all shipped orders
  • Customers can monitor their package status using the tracking number provided via email or account dashboard

7. Failed Delivery

  • If delivery fails due to incorrect address or unavailable recipient, we will attempt one re-delivery
  • Persistent delivery failure may result in order return to Everglow Bead Ltd
  • Additional shipping charges may apply for re-delivery

8. Contact for Shipping & Delivery Queries

Email: support@everglowbead.com 

Registered Address: 26, DOKAN MAIJAMA’A, NEW MILLENIUM CITY,UNGWAN RIMI, KADUNA STATE, NIGERIA

Our customer support team is available to assist with tracking, delivery issues, and other inquiries.

This Shipping & Delivery Policy ensures transparency, sets clear expectations for handcrafted and custom products, and supports a smooth shopping experience for Everglow Bead Ltd customers.