At Everglow Bead Ltd (“we,” “our,” “us”), we respect your privacy and your right to control your personal information. This Account & Data Deletion Policy explains how you can request deletion of your account and associated data, including custom order preferences, and how we handle such requests.

1. Account Deletion

  • Customers may request deletion of their Everglow Bead Ltd account at any time
  • Deletion requests must be sent to support@everglowbead.com  with verification of identity
  • Upon verification, the account will be deactivated and queued for data removal

2. Data Retention

  • Personal data related to completed orders, including billing, shipping, and customization details, is retained for a limited period for legal, tax, or operational purposes
  • Data required by law or for dispute resolution may be retained beyond deletion requests
  • Sensitive data, such as custom preferences or cultural specifications, is deleted immediately upon account deletion, unless retention is required by law

3. Sensitive Data Handling

  • Custom order data, cultural or ceremonial preferences, and personalization details are treated as sensitive data
  • This information is deleted permanently upon request, ensuring no traces remain in active systems
  • Archived backups are also purged according to our secure data retention policies

4. Processing Timeline

  • Account and data deletion requests are typically processed within 7–14 business days
  • Customers will receive confirmation once the deletion is complete
  • Any exceptions due to legal obligations or ongoing dispute resolution will be communicated

5. Exceptions

  • Certain information may need to be retained to comply with Nigerian legal requirements, including tax, accounting, and e-commerce regulations
  • Any retained data is securely stored and used only for legally mandated purposes

6. Contact Method

To request account or data deletion, or for questions regarding personal data:

Email: support@everglowbead.com 

Registered Address: 26, DOKAN MAIJAMA’A, NEW MILLENIUM CITY,UNGWAN RIMI, KADUNA STATE, NIGERIA

Our support team ensures that your requests are handled securely, efficiently, and in compliance with Nigerian data protection laws.

This policy guarantees that Everglow Bead Ltd customers have clear, transparent control over their accounts and personal data, including handcrafted and cultural customization information.