Everglow Bead Ltd (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal data you provide when using our website everglowbead.com . This Privacy Policy explains how we collect, use, store, and protect your information, including custom order details, and your rights regarding your personal data. By using our platform, you agree to the practices described in this policy.

1. Business Information

Legal Name: Everglow Bead Ltd
Registered Address: 26, DOKAN MAIJAMA’A, NEW MILLENIUM CITY,UNGWAN RIMI, KADUNA STATE, NIGERIA
Contact Email: info@everglowbead.com 

2. Data We Collect

We collect personal data necessary to process orders, customize handcrafted items, improve services, and communicate with customers. Types of data include:

  1. Personal and Account Data
  • Name, email address, phone number, and billing/shipping address
  • Account login information
  1. Order and Customization Data
  • Bead preferences, sizes, colors, and cultural or ceremonial specifications
  • Notes or special instructions provided during order
  1. Payment Data
  • Payment information processed securely through third-party payment gateways
  • Transaction records for order fulfillment and fraud prevention
  1. Technical Data
  • IP address, device type, browser type, operating system
  • Cookies and tracking data (see Section 5)
  1. Communications Data
  • Customer service interactions, email inquiries, and chat communications

3. How We Use Your Data

We use your information for the following purposes:

  • Order Processing & Delivery: To fulfill orders, customize products, and ensure timely delivery
  • Customer Communication: To respond to inquiries, provide updates, and send notifications
  • Marketing & Promotions: To send promotional offers or newsletters with your consent
  • Fraud Prevention: To verify identity, prevent fraudulent transactions, and ensure secure payments
  • Platform Improvement & AI Assistance: To enhance website experience and AI-based features without storing sensitive AI inputs beyond operational needs

4. Legal Basis for Processing

We process your personal data based on:

  • Consent: When you agree to marketing communications or AI feature usage
  • Contract: For order fulfillment and customization of handcrafted products
  • Legitimate Interests: To maintain security, analyze trends, improve our services, and prevent fraud

5. Data Sharing

Your data may be shared with:

  • Artisans and Craft Teams: For creation of customized bead products
  • Logistics Partners: For shipping and delivery purposes
  • Payment Providers: For secure payment processing
  • Third-Party Service Providers: Hosting, analytics, or marketing platforms with GDPR-compliant contracts

We do not sell your data to any third party.

6. Cookies and Tracking

We use cookies and similar technologies to improve user experience and track usage:

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: Help understand visitor behavior and optimize the site
  • Marketing Cookies: Used for promotional personalization, only with consent

You can manage cookies through your browser settings or via the cookie banner on our website.

7. Data Retention

We retain personal and order-related data for as long as necessary to fulfill the purposes outlined, including:

  • Order and Customization Data: Retained until the order is completed and any warranty or post-purchase support period expires
  • Marketing Data: Stored until you withdraw consent
  • Legal Compliance: Data may be retained longer if required by law

8. Data Security

We implement appropriate technical and organizational measures to safeguard your data:

  • Secure storage using encrypted systems
  • Limited access to authorized personnel only
  • Regular security audits and updates
  • Protection of sensitive data such as payment information and custom preferences

9. International Data Transfers

If you access our website from outside Nigeria, your data may be transferred to, stored, and processed in Nigeria. We ensure that all transfers comply with applicable data protection laws and safeguard your information.

10. Children’s Data

Our services are not directed to children under 18 years. We do not knowingly collect personal data from minors.

11. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your data:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate or incomplete information
  • Deletion: Request deletion of your personal data, including custom order preferences
  • Withdraw Consent: Revoke any previously given consent for marketing or AI processing
  • Data Portability: Receive your personal data in a structured, commonly used format

To exercise any of these rights, contact us at info@everglowbead.com .

12. AI and Platform Data Usage

When using AI features on our platform:

  • Inputs may be processed to generate responses or improve service performance
  • AI input data is not stored longer than necessary for operational purposes
  • No personally identifiable information from AI interactions is shared with third parties

13. Contact for Privacy Queries

For questions, complaints, or data requests, please reach out to our dedicated privacy team:

Email: info@everglowbead.com 

Registered Address: 26, DOKAN MAIJAMA’A, NEW MILLENIUM CITY,UNGWAN RIMI, KADUNA STATE, NIGERIA

We aim to respond to all inquiries within a reasonable timeframe.

This Privacy Policy ensures that your data, including sensitive customization details, is handled responsibly, transparently, and in compliance with Nigerian data protection laws.