At Everglow Bead Ltd (“we,” “our,” “us”), we are committed to providing high-quality handcrafted and culturally significant beaded products. Due to the bespoke nature of many items, clear guidelines around refunds, returns, and cancellations are essential. This policy explains your rights and the process for handling such requests.

1. Return Eligibility

  • Returns are limited due to the handcrafted nature of our products
  • Items must be unused, in original condition, and with all original packaging
  • Products showing signs of wear, damage, or alteration are not eligible

2. Custom Product Clause

  • Custom-made or personalized bead items cannot be returned
  • Customers are responsible for providing accurate specifications
  • We may offer alterations or adjustments in lieu of refunds for minor issues, where feasible

3. Non-Returnable Items

  • Personalized or ceremonial items
  • Products specifically customized for cultural or wedding purposes

4. Refund Process

  • Eligible returns must be initiated by contacting our support team at support@everglowbead.com 
  • Our team will guide you through the return process and issue instructions for shipment
  • Refunds will be processed using the original payment method

5. Refund Timeline

  • Once the returned item is received and inspected, refunds will be processed within 7–14 business days
  • Shipping costs are non-refundable, except in cases of defective products

6. Exchange Policy

  • Exchanges are only available for defective or damaged items
  • Standard or custom items cannot be exchanged for a different design unless defective
  • The exchange process follows the same inspection and confirmation procedure as returns

7. Cancellation Policy

  • Orders can be canceled before production begins for a full refund
  • Partial refunds may apply if production or customization has already started
  • To request a cancellation, contact support@everglowbead.com  immediately after placing the order

8. Contact for Refund, Return & Cancellation Requests

Email: support@everglowbead.com 

Registered Address: 26, DOKAN MAIJAMA’A, NEW MILLENIUM CITY,UNGWAN RIMI, KADUNA STATE, NIGERIA

Our team is available to assist you and respond to inquiries promptly.

This policy ensures transparency and protects both customers and artisans, reflecting the handcrafted and cultural value of Everglow Bead Ltd products.