Effective Date: 18 September 2026
Last Updated: 18 September 2026

This Data Usage Policy explains how Everglow Bead Ltd (“Everglow Bead”, “we”, “us”, or “our”) uses information collected through https://everglowbead.com/ and related customer interactions.

Our goal is to use customer and website data responsibly, transparently, securely, and only for legitimate business, transactional, operational, security, and legal purposes.

This policy should be read together with our Privacy Policy, Cookie Policy, Terms & Conditions, and Account & Data Deletion Policy.

1. Business Information

Business Name: Everglow Bead Ltd
Website: https://everglowbead.com/
Address: 26, Dokan Maijama’a, New Millenium City, Ungwan Rimi, Kaduna State, Nigeria

Support Email: support@everglowbead.com
General Information Email: info@everglowbead.com

2. Purpose of This Policy

This policy explains:

  • What types of data we may use
  • Why we use customer data
  • How order and payment-related data is handled
  • How website usage data may be used
  • How data may support marketing and personalisation
  • How data may be shared with service providers
  • How long data may be retained
  • How customers can exercise applicable privacy rights

We aim to process only the information reasonably necessary for legitimate purposes.

3. Types of Data We May Use

Depending on how you interact with Everglow Bead, we may use the following categories of information.

Personal and Contact Data

This may include:

  • Name
  • Email address
  • Billing address
  • Delivery address
  • Account information
  • Communication preferences

Order and Purchase Data

This may include:

  • Products purchased
  • Order numbers
  • Order history
  • Order status
  • Shipping information
  • Returns
  • Exchanges
  • Refunds
  • Cancellation requests

Payment-Related Data

We may use limited transaction information such as:

  • Payment status
  • Transaction reference
  • Payment method
  • Payment confirmation

We do not intentionally store complete card numbers, CVV/security codes, banking passwords, PINs, or similar sensitive payment authentication information.

Website and Technical Data

This may include:

  • IP address
  • Browser information
  • Device type
  • Operating system
  • Website pages viewed
  • Session information
  • Referral source
  • General website interactions
  • Cookie identifiers
  • Technical logs

Customer Communication Data

This may include information contained in:

  • Customer enquiries
  • Support requests
  • Return requests
  • Complaints
  • Reviews
  • Feedback
  • Testimonials
  • Other messages submitted to us

4. How We Use Data for Orders

Customer information may be used to:

  • Confirm orders
  • Process purchases
  • Verify transaction details
  • Prepare products for dispatch
  • Arrange delivery
  • Provide shipping updates
  • Maintain order histories
  • Resolve fulfilment issues

Without certain information, we may not be able to complete an online transaction or deliver an order.

5. Shipping and Delivery Data

Where an order requires delivery, relevant information may be used to:

  • Prepare shipping documentation
  • Identify the recipient
  • Arrange collection and delivery
  • Provide delivery updates
  • Investigate delayed or missing orders
  • Resolve delivery problems

Necessary information may be shared with courier, logistics, or fulfilment providers involved in completing the order.

We aim to share only the information reasonably required for delivery purposes.

6. Returns, Refunds and Exchanges

We may use customer and transaction information to:

  • Review return requests
  • Verify purchases
  • Assess damaged or incorrect products
  • Process exchanges
  • Process approved refunds
  • Investigate disputes
  • Prevent fraudulent return activity

We may request photographs or other relevant information where reasonably necessary to investigate a return or product issue.

7. Customer Account Management

Where customer accounts are available, account information may be used to:

  • Create and maintain accounts
  • Authenticate customers
  • Store order history
  • Provide account-related functionality
  • Manage preferences
  • Protect accounts against unauthorised access

Customers are responsible for maintaining the confidentiality of their account credentials.

8. Customer Support

We may use information you provide to:

  • Respond to enquiries
  • Investigate order issues
  • Resolve complaints
  • Provide product-related assistance
  • Review payment or delivery concerns
  • Manage account requests

Customer-support records may also be retained where necessary for dispute resolution, fraud prevention, or legal obligations.

9. Website Operation and Improvement

Website usage data may be used to help us:

  • Maintain website functionality
  • Identify technical problems
  • Understand how visitors navigate the site
  • Improve page performance
  • Improve checkout processes
  • Improve mobile and desktop usability
  • Monitor security
  • Understand general customer behaviour

Where possible and appropriate, aggregated or anonymised information may be used for analysis.

10. Product and Customer Experience Improvement

We may use general customer activity and feedback to understand:

  • Which products receive greater interest
  • Common customer questions
  • Website navigation difficulties
  • Customer service issues
  • Product-related feedback
  • Areas where the shopping experience can be improved

This information may help us improve our e-commerce services without unnecessarily collecting additional personal information.

11. Marketing Data

Where permitted by applicable law, customer information may be used to send marketing communications relating to:

  • New products
  • Collections
  • Store announcements
  • Promotions
  • Offers
  • Relevant brand updates

Where consent is required, marketing will be based on appropriate customer permission.

Customers may unsubscribe from promotional communications using the available unsubscribe method or by contacting us.

Opting out of marketing does not prevent necessary transactional communications.

12. Transactional Communications

We may use customer contact information to send essential messages relating to:

  • Order confirmations
  • Payment updates
  • Dispatch notifications
  • Delivery information
  • Return requests
  • Refund updates
  • Account security
  • Important service notices

These communications are different from promotional marketing because they relate directly to a customer’s order, account, or requested service.

13. Cookies and Website Data

Where cookies or similar technologies are used, related data may support:

  • Shopping-cart functionality
  • Secure checkout
  • Account sessions
  • Website preferences
  • Analytics
  • Website performance
  • Security
  • Marketing measurement where permitted

Further information is available in our separate Cookie Policy.

14. Fraud Prevention and Security

We may use account, payment-reference, order, device, and website information to:

  • Identify suspicious activity
  • Detect attempted fraud
  • Prevent unauthorised account access
  • Review unusual transaction patterns
  • Protect our website
  • Investigate misuse
  • Respond to security incidents

Where appropriate, transactions may be subject to additional verification.

15. Payment Processing

Payments may be handled by independent third-party payment providers.

Everglow Bead may receive limited information required to:

  • Confirm payment
  • Match payments to orders
  • Process refunds
  • Resolve payment disputes
  • Prevent fraudulent transactions

Payment providers process payment credentials under their own systems, security standards, and privacy practices.

16. Analytics

Where analytics tools are enabled, data may be used to understand:

  • Website traffic
  • Page views
  • Visitor interactions
  • Customer journeys
  • Referral sources
  • General site performance

Analytics information may help us improve our website and customer experience.

We do not claim to use a specific analytics provider unless that service is actually configured on the website.

17. Personalisation

Where appropriate, information may be used to personalise parts of the shopping experience.

This may include:

  • Remembering preferences
  • Displaying recently viewed content
  • Improving product discovery
  • Making relevant product suggestions

Any personalisation tools used should operate in accordance with applicable privacy requirements.

18. Reviews, Testimonials and Customer Content

When customers submit reviews, ratings, testimonials, photographs, or comments, we may use that information to:

  • Display genuine customer feedback
  • Improve products and services
  • Respond to concerns
  • Moderate inappropriate content

Where content is submitted for public display, it may be visible to other website visitors.

Customers should avoid including sensitive or private information in publicly visible content.

19. Third-Party Service Providers

Data may be used or shared with third parties that provide necessary services to Everglow Bead.

These may include:

  • Website hosting providers
  • Payment processors
  • Courier and logistics services
  • Cloud-storage providers
  • Email services
  • Analytics providers
  • Marketing platforms
  • Customer-support tools
  • Security providers
  • Fraud-prevention providers
  • Professional advisers

Service providers should receive only information reasonably necessary for the services they perform.

20. Data Sharing Restrictions

Everglow Bead does not sell or rent personal information to third parties for their independent commercial use.

Information may be disclosed where reasonably necessary to:

  • Complete customer transactions
  • Deliver products
  • Process payments
  • Maintain website functionality
  • Prevent fraud
  • Protect legal rights
  • Obtain professional advice
  • Comply with lawful regulatory or government requests
  • Support a lawful business restructuring or transfer

21. Legal and Regulatory Use

We may use or retain data where necessary to comply with:

  • Applicable data-protection requirements
  • Consumer-protection obligations
  • Accounting requirements
  • Legal proceedings
  • Court orders
  • Regulatory requirements
  • Lawful government requests

Data should not be retained merely because it may be useful in the future where no legitimate purpose exists.

22. International Data Processing

Some technology or service providers may process information outside Nigeria.

Where international data transfers are subject to applicable legal requirements, appropriate safeguards may be used where necessary.

These may include:

  • Contractual protections
  • Standard Contractual Clauses where applicable
  • Adequacy-based transfers
  • Other legally recognised safeguards

The exact safeguard used depends on the applicable law and service provider.

23. Data Minimisation

We aim to limit the personal information we process to what is reasonably necessary for the relevant purpose.

This means we should avoid collecting or using unnecessary personal data simply because it is technically possible to do so.

Where practical, we may use aggregated or anonymised information for analysis instead of directly identifiable information.

24. Data Accuracy

We take reasonable steps to maintain accurate customer and transaction records.

Customers should provide accurate information when:

  • Creating accounts
  • Completing checkout
  • Providing delivery information
  • Requesting refunds
  • Contacting customer support

You may contact us if you believe information held about you is inaccurate or incomplete.

25. Data Retention

Personal information may be retained for as long as reasonably necessary for purposes such as:

  • Managing active accounts
  • Completing orders
  • Maintaining transaction histories
  • Handling refunds
  • Resolving disputes
  • Preventing fraud
  • Meeting legal or accounting requirements
  • Managing marketing preferences

Retention periods may vary depending on the type of information and the reason it is required.

When data is no longer reasonably necessary, it may be securely deleted, anonymised, or otherwise disposed of.

26. Data Security

We take reasonable organisational and technical measures to protect information from:

  • Unauthorised access
  • Accidental loss
  • Misuse
  • Unlawful disclosure
  • Alteration
  • Destruction

Depending on the systems involved, safeguards may include:

  • SSL/TLS encryption
  • Secure hosting
  • Access restrictions
  • Security monitoring
  • Authentication controls
  • Software updates
  • Backup procedures
  • Payment-security controls

No digital system can guarantee complete security.

27. Automated Processing

Certain e-commerce, marketing, or security systems may use automated processes for purposes such as:

  • Fraud detection
  • Risk assessment
  • Product recommendations
  • Website personalisation
  • Advertising measurement

Where applicable law provides rights relating to significant decisions made solely through automated processing, those rights will be respected.

Everglow Bead should confirm which automated technologies are actually enabled before publication.

28. Children’s Data

Everglow Bead does not knowingly seek unnecessary personal information from children.

Where parental or guardian authorisation is legally required, we will not knowingly process children’s personal information without the appropriate legal basis or authorisation.

If you believe information relating to a child has been submitted improperly, contact us so the matter can be reviewed.

29. Customer Data Rights

Depending on applicable law, customers may have rights to:

  • Request access to personal data
  • Correct inaccurate information
  • Request deletion of eligible information
  • Object to certain processing
  • Restrict processing
  • Request data portability
  • Withdraw consent
  • Opt out of marketing
  • Manage cookie preferences
  • Lodge a complaint with an appropriate data-protection authority

Rights may be subject to lawful exceptions.

For example, certain transaction data may need to be retained for accounting, legal, dispute-resolution, or fraud-prevention purposes.

30. Data Deletion Requests

Customers may request deletion of eligible personal information by contacting:

support@everglowbead.com

We may need to verify the identity of the person making the request before taking action.

Deletion requests do not automatically require removal of information that we are legally permitted or required to retain.

Further details are available in our Account & Data Deletion Policy.

31. Nigeria Data Protection Requirements

Everglow Bead is based in Nigeria and processes personal information subject to applicable Nigerian privacy requirements.

Where relevant, our handling of personal information should reflect principles under the Nigeria Data Protection Act 2023, including lawful processing, fairness, transparency, purpose limitation, data minimisation, accuracy, security, and appropriate protection of data-subject rights.

32. GDPR and UK GDPR

The EU GDPR or UK GDPR may apply to particular processing activities only where their legal territorial requirements are met.

Where applicable, additional requirements may relate to:

  • Lawful processing
  • Transparency
  • Data-subject rights
  • International transfers
  • Consent
  • Automated decision-making
  • Data security

This policy does not state that GDPR or UK GDPR applies to every customer or transaction involving Everglow Bead.

33. Changes to This Policy

We may update this Data Usage Policy to reflect changes in:

  • Business operations
  • Website functionality
  • Technology
  • Service providers
  • Data-processing practices
  • Applicable legal requirements

The updated version will display a revised Last Updated date.

Effective Date: 18 September 2026
Last Updated: 18 September 2026

34. Contact Information

For questions about how your information is used or to submit a data-related request, contact:

Everglow Bead Ltd
Website: https://everglowbead.com/
Address: 26, Dokan Maijama’a, New Millenium City, Ungwan Rimi, Kaduna State, Nigeria
Support Email: support@everglowbead.com
General Information Email: info@everglowbead.com

Please provide enough information for us to understand and appropriately review your request.